Experience ticket and order confirmation will always be sent to the email address provided.
Responsibility for the experience ticket passes to you as the consumer at the time of receipt of the ticket.
Once you have paid for an experience, the experience ticket will always be sent to the email address provided. If you do not receive an email, you should first check whether our message has ended up in your spam folder or campaign folder. If it is not there, you can contact us directly for help.
Responsibility for the experience ticket passes to you as a consumer at the time you receive the ticket by email, and you should therefore check as soon as possible that the contents of the email and the experience ticket match the order and the order confirmation.
Experience Gift Card
Our gift cards are an amount gift card that can be used as a means of payment.
Our gift cards cannot be combined and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.
*We reserve the right to cancel the order if this is not complied with. *
Price and printing errors
We reserve the right to price and print errors on our website, social media, newsletters and other mailings by email, and reserve the right to cancel the order in the event of material and/or clear errors.
Three-day rule applies. Booked activity is confirmed by us to the customer no later than 72 hours after direct payment. If the service will not be able to be performed as requested, the customer will receive a notification of this and will be entitled to a 100% refund in case of cancellation.
If part of the reservation cannot be carried out in the desired way, the customer can have alternatives suggested to him. The customer has automatically accepted these options if cancellation does not take place within 72 hours of information provided by us. Customer is guaranteed 100% refund in case of cancellation before 72 hours after direct payment. In case of cancellation in other situations, we have a dialogue and try to find a solution that suits both parties.
Safety and good conditions are a top priority. Therefore, the weather can sometimes make it impossible to carry out the experience. Should this occur the experience manager will contact you to find a new date jointly.
If the experience manager chooses to set:
Our experience managers will of course do everything they can to ensure that you can experience your experience. However, unforeseen events can occur, such as illness, weather and the like, where there is no choice but to cancel. If this happens, you will be contacted by the responsible person by phone/SMS and then by e-mail.
In case of cancellation and questions regarding this, you are always welcome to contact us.
Through our software provider Holdbar, we use SSL, and this means that your credit card information is processed encrypted.
If you pay by credit card, you are protected from misuse, as you can refuse a payment through your bank. In addition, you have no deductible if the credit card is misused in an online store that uses SSL. We use SSL, and this means that your credit card information is processed encrypted.
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You are requested to arrive at least 5 minutes before the start time of the experience. Upon arrival to the experience, you should be able to document your booking via your ticket or booking confirmation.
Personal data
When purchasing an experience on Occasions By Melker, we need the following information:
That's name.
We register your personal data in order to deliver the goods to you. We ask for your phone number in order to be able to provide you with good service if something unforeseen happens upon delivery of your order confirmation, upon delivery of gift box or on the day of your experience.
The personal data is registered with Occasions By Melker and stored for five years, after which the data is deleted. If you have used your experience in the meantime, we will delete most of your data 30 days after the completion of the experience or redemption of your experience certificate from the experience controller. We must continue to store names and addresses for five years according to the Accounting Act. When personal data is collected through our website, we ensure that it is always done with your explicit consent, so that you are informed about what data is being collected and why.
We do not store and transmit customer data encrypted. Information provided to Occasion By Melker is not passed on or sold, and we do not record any sensitive personal data. As a registered customer of Occasions By Melker, you always have the right to object to the registration and you have the right to gain insight into what data is registered about you. You have these rights according to the PUL and requests in connection with this are directed to Occasions By Melker via email.
In connection with purchases, identity and transaction data are stored in accordance with applicable legislation.
If your data is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.
Occasions By Melker uses cookies for the purpose of optimizing the website and making your visit easy for you. You can delete cookies from your computer at any time.
Occasions By Melker uses a log statistic that collects information that can give a picture of how many visitors we have, where they come from and where on the site they leave. Log statistics are used only for the purpose of optimizing Occasions By Melker